Refund policy

Returns and Refund Policy

At Cavora Essentials, we want you to be completely satisfied with every purchase.

30-Day Returns

You have 30 days after receiving your item to request a return. For change-of-mind returns under this policy, items must be unworn or unused, with tags and in their original packaging. Please provide your receipt or proof of purchase.

To request a return, email info@cavoraessentials.com with your order number and reason for return. We will provide the return address and instructions. Please contact us before sending any items back.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. We recommend a tracked service. If an item is faulty, damaged, incorrect or not as described, we will arrange a replacement or full refund at no cost to you, including any required return shipping.

Refunds

Once your return is received and inspected, we will notify you by email. For approved returns, you will receive your refund to your original payment method within 10 calendar days of our receiving the returned item. This timeframe includes bank or card-provider processing. Please contact us if your refund has not arrived within this period. This timeframe does not limit any applicable statutory refund deadline.

Faulty, Damaged or Incorrect Items

Please inspect your order on receipt and contact us as soon as possible, preferably within seven days of delivery, with your order number and photos where possible. We will arrange a replacement or full refund at no cost to you. The seven-day reporting request does not limit your statutory rights or exclude claims made later.

Exchanges

For change-of-mind exchanges, the fastest way to obtain a different item is to return the original item and, once accepted, place a new order. For faulty or damaged items, please contact us to arrange a replacement or refund.

Exceptions to Change-of-Mind Returns

Our voluntary 30-day return policy excludes perishable goods, custom or personalised products, personal care and hygiene items such as grooming products or opened consumables, hazardous materials, sale items and gift cards. These exclusions do not override any applicable statutory cancellation rights or your rights where goods are faulty, incorrect or not as described.

UK and EU Cancellation Rights

Customers in the United Kingdom and European Union have applicable statutory cancellation rights, including a 14-day cooling-off period for eligible purchases. To exercise a cancellation right, contact info@cavoraessentials.com. Our voluntary 30-day return policy is additional to, and does not replace or restrict, your statutory rights.