Returns Policy

Returns & Refund Policy

We want you to be completely satisfied with your purchase from Cavora Essentials. If you're not happy with your order, we're here to help.

Your Right to Cancel (UK Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving a reason. To exercise this right, please contact us within 14 days of delivery at info@cavoraessentials.com.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused and in the same condition as received
The item must be in its original packaging
You must contact us first at info@cavoraessentials.com to initiate a return

Please note: the customer is responsible for covering return shipping costs unless the item is faulty or not as described.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process the refund.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery at info@cavoraessentials.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Exchanges

We replace items that are faulty or damaged. If you need an exchange, please contact us at info@cavoraessentials.com.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account and contact your card provider, as processing times vary. If you still have not received it, contact us at info@cavoraessentials.com and we will investigate.